At Story Vello, we respect your privacy and are committed to protecting the information you share with us.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you use the Story Vello website and services.

By using Story Vello, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when using Story Vello, including:

• Name
• Email address
• Phone number
• Messages or inquiries you send to us
• Information submitted through forms
• Account information, if account registration is available
• Other information you choose to provide

We may also automatically collect certain technical information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• General usage information
• Approximate location derived from technical information
• Referring website or page

This information may help us understand how visitors use Story Vello and improve the overall experience.

2. How We Use Information

We may use collected information to:

• Provide and maintain Story Vello
• Respond to questions and requests
• Provide customer support
• Improve our website and services
• Understand how visitors use our platform
• Improve stories, features, and user experience
• Detect and prevent misuse, fraud, or security issues
• Maintain the safety and reliability of our platform
• Communicate important service-related information
• Comply with applicable legal obligations

We do not use personal information for purposes unrelated to the operation and improvement of Story Vello unless permitted or required by applicable law.

3. Children’s Privacy

Story Vello is a children’s storytelling platform, so protecting children’s privacy is especially important to us.

We aim to provide an age-appropriate experience and avoid unnecessarily collecting personal information from children.

We encourage parents and guardians to supervise children’s use of online services and to help children avoid sharing personal information such as their full name, home address, phone number, email address, passwords, or other private information online.

If you believe that a child has provided personal information to us without appropriate parental or guardian involvement, please contact us so that we can review the situation and take appropriate action.

4. Cookies and Similar Technologies

Story Vello may use cookies and similar technologies to help operate the website and understand how visitors interact with it.

Cookies may be used for purposes such as:

• Keeping the website functioning properly
• Remembering preferences
• Understanding website usage
• Improving performance
• Enhancing the user experience
• Supporting security and fraud prevention

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of the website function.

5. Analytics

We may use analytics technologies to understand general website activity, including which pages are visited, how visitors navigate the website, and how the website performs.

Analytics information is primarily used to improve the design, functionality, content, and performance of Story Vello.

Where third-party analytics services are used, those services may process information according to their own privacy policies.

6. How We Share Information

We do not sell your personal information.

We may share information when reasonably necessary to operate Story Vello, including with trusted service providers that help us provide services such as:

• Website hosting
• Infrastructure and technical services
• Analytics
• Security
• Email delivery
• Customer support
• Payment processing, where applicable

These providers should only receive information reasonably necessary to perform their services.

We may also disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect the rights, safety, security, and integrity of Story Vello, our users, or others.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online service, or method of transmitting information over the internet can be guaranteed to be completely secure.

For this reason, while we work to protect your information, we cannot guarantee absolute security.

8. Third-Party Services and Links

Story Vello may use third-party services or contain links to external websites.

These third parties may have their own privacy policies and terms of service. We are not responsible for the privacy practices, security, or content of external websites or services.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining records, resolving disputes, preventing misuse, and meeting legal or regulatory requirements.

When information is no longer reasonably required, we may delete or anonymize it in accordance with our applicable practices.

10. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request information about how your data is used

Some requests may be subject to legal or operational limitations.

11. Parents and Guardians

Parents and legal guardians can contact us regarding privacy concerns involving a child.

If you believe that we may have collected personal information from a child in a manner that is inconsistent with applicable privacy requirements, please contact us so we can investigate and take appropriate steps.

12. International Data Processing

Depending on the services and infrastructure used by Story Vello, your information may be processed or stored in countries other than Bangladesh.

Where required, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data protection requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to Story Vello, our services, technology, or applicable legal requirements.

When changes are made, the updated version will be made available on this page.

We encourage you to review this page periodically to stay informed about how we handle personal information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way Story Vello handles personal information, you can contact us at:

Email: contact@storyvello.com

Address: Dhaka, Bangladesh

Phone: +8801725411788

Our Commitment

At Story Vello, we believe that a great digital experience should also be a responsible one.

We are committed to treating personal information with care and continuously working to make Story Vello a safe, enjoyable, and trustworthy place for children and families.

Story Vello

Where every story opens a new world.